1. Company Information

The Legit Traders ("The Legit Traders" or "the Company"), Registration Number 1945 LLC 2026, with its registered office at 156 Cromwell Road, International House, London, United Kingdom, SW7 4EF, is the company to which this Refund and Return Policy applies.

2. Purpose of this Policy

This Refund and Return Policy has been created to:

• Ensure customer satisfaction.
• Reduce financial and legal risks.
• Prevent money laundering, fraud, forgery, terrorism financing, and other illegal activities.
• Comply with international Anti-Money Laundering (AML) regulations through risk-based verification procedures.

3. Refund Eligibility

In general, The Legit Traders does not offer refunds for payments received. All payments are considered final and irreversible.

Refunds may be considered only in exceptional circumstances when:

• Services were not provided.
• Services are significantly different from what was described.
• Services are not functioning properly.
• The trading account has been funded but no trading activity has taken place.
• Refund is made only to the original credit card used for the deposit.
• KYC verification and payment verification have been successfully completed.

Partial refunds or refunds after trading activity has occurred may be rejected unless required by applicable law or payment provider requirements.

4. Third-Party Payments

To comply with AML regulations:

• Deposits and withdrawals may only be performed by the verified account owner.
• Third-party payments are strictly prohibited.
• Refunds will only be sent back to the original funding source unless otherwise required by law or a court order.

5. Refund Method

The Company reserves the right to process refunds using:

• The original payment method; or
• Another payment method at its discretion, provided the recipient is the verified account holder.

6. Exceptional Credit Card Refunds

Refunds made by credit card may be approved only if the client provides a valid reason and demonstrates that:

• Services were not delivered;
• Services were materially different from those advertised; or
• Services were not functioning correctly.

7. Conditions for Refund

Refunds are available only if:

• Funds have been deposited.
• No trading transactions have been made.
• Refund is returned to the original payment card.
• Additional documents such as Source of Funds (SOF) or Source of Wealth (SOW) may be requested for AML compliance.

8. How to Request a Refund

To request a refund, users must send an email to:
support@thelegittraders.com

The request should include:

• Full Name
• Residential Address
• Email Address
• Telephone Number
• Trading Account Number
• Deposit Amount
• Date of Deposit
• Payment Method
• Payment Reference Number (if available)

Additional supporting documents may be requested.

9. Accuracy of Information

All information provided in the refund request must exactly match the information originally submitted during account registration and payment.

10. Cancellation Conditions

11. Dispute Resolution

Any disputes relating to refunds will be handled according to the Company's Client Agreement.

Clients may submit formal complaints by emailing:
support@thelegittraders.com

The Company will investigate all legitimate complaints.